The HR Hustle: HR essentials for change management

By Sarah Lawton

Rebecca & Kris learn about all things change management, thanks to Sarah Lawton. As Change Director at BT, Sarah is a super busy lady! She leads change programmes for consumer HR, meaning she’s responsible for about 20,000 people across retail stores, contact centres, as well as corporate and support roles too! In this ep, we learn about:

Avoiding major change management mistakes

Keeping people interested in your journey

Effectively measuring your success

We loved speaking to Sarah and found her advice incredibly helpful. We hope you enjoy what she has to say too. P.S. We’ve got a HR HUSTLE NEWSLETTER. We’d love you to subscribe to it – Ask us anything at