HR Hustle: Essentials for Change Management | Charlton Morris

HR Hustle: Essentials for Change Management

By Rebecca Cook & Sarah Lawton

Kris & Rebecca learn about all things change management, thanks to Sarah Lawton.

As Change Director at BT, Sarah is a super busy HR professional. She leads change programmes for consumer HR, meaning she’s responsible for about 20,000 people across retail stores, contact centres, as well as corporate and support roles too.

In this episode, we learn about:

  • Avoiding major change management mistakes
  • Keeping people interested in your journey
  • Effectively measuring your success

We loved speaking to Sarah and found her advice incredibly helpful. We hope you enjoy what she has to say too. If you have questions about this episode or would like to get in touch, email us at